FAQ

Strap Length

Will you wear it low on the hip or close to the body? Messenger style, over the shoulder or another way? To the beach or the ski slopes? Our straps are made to fit kids and adults up to about six feet tall. Try out the dimensions provided with every mochila using a measuring tape. 

Body Length and Width 

Do you want to carry your wallet, phone and keys or be able to pack some treats, books and a water bottle? Our mochilas range from slim going out pieces to large, carry all bases. Using a measuring tape will give you a good idea of how much the mochila can fit. 

Tips and Tricks 

No measuring tape? Use a standard item such as an 8.5" sheet of paper and a string or scarf. Already have another mochila or a bag that works well? Measure it for reference.

Need a size you don't see online? Send us an e-mail for a customer order! 

What size is right for me?

How do I store my mochila?

Agave Plant Fiber

Store your agave mochila in a dry place. Continuous dampness and wetness without periods of drying will lead to a softening and eventual breakdown of the plant fiber. Otherwise, your agave mochila will easily last about a decade.

 

Sacred Cotton Fiber

Store your mochila in a clean and dry space. Continuous dampness and wetness without periods of drying will lead to a softening and eventual breakdown of the plant fiber. Otherwise, your cotton mochila will easily last about a decade.

 

Handspun Wool Fiber

Store your mochila in a dry space. Find out if your home is prone to wool eating moths and protect your mochila accordingly. Continuous dampness and wetness without periods of drying will lead to a softening and possible molding of the wool fiber. Otherwise, your wool mochila will easily last more than a decade.

How do I clean my mochila?

Agave Plant Fiber

Agave is naturally stain resistant but may slightly absorb natural dyes such as from wine or raspberries. Spot treat the stain with water or a mild soap, using a toothbrush, or other gentle brush. For periodic whole mochila cleaning, submerge the mochila in about 2 gallons of water and 1/4 cup lemon juice. Leave the mochila in the solution for about 12 hours, preferably in a warm and sunny space. Rinse the mochila with cold water and hang to dry in its original shape. Please note, the colors of your mochila will darken when wet and return to original shades when dry. When wet, the fibers will also harden but return to original texture when dry. Do not dry clean or machine wash.

 

Sacred Cotton Fiber

As natural as cotton gets! This fiber can absorb stains. Spot treat the stain with water and a mild soap, using a toothbrush, or other gentle brush. For periodic whole mochila cleaning submerge the mochila in about 1 gallon of water and 1/4 cup vinegar. Leave the mochila in the solution for about 1 hour and gently pass a toothbrush over any stains, adding baking soda to help lift stains. Rinse the mochila with cold water and hang to dry in its original shape. You can also dry clean but do not machine wash.

 

Handspun Wool Fiber

Wool is naturally stain resistant. Spot treat any stains with water and a mild soap, using a toothbrush, or other gentle brush. For periodic whole mochila cleaning submerge the mochila in about 1 gallon of water with mild soap. Leave the mochila in the solution for about 1 hour and gently pass a toothbrush over any stains, adding baking soda to help lift stains. Rinse the mochila with cold water and hang to dry in its original shape. You can also dry clean but do not machine wash.

Exchanges and Returns

Craft Tradition in Mind

Returns and exchanges are accepted only if we did not ship the order correctly. A mochila's energy is dedicated to the person who wears it. Once received from artisans, our mochilas are never worn or displayed and are stored properly to prevent the loss of this energy, channeled by the creator.

We are committed to your experience with this sacred craft tradition. Please review our size guide to ensure the best fit. We are happy to answer all your questions, provide additional measurements or photos prior to purchase. Send us en email or chat with us!

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